Tradie Tuff Pty Ltd
Effective Date: 1 August 2025
Tradie Tuff is committed to protecting your privacy and ensuring your personal information is handled securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.
1. What is Personal Information and Why We Collect It
Personal information is any information or opinion that identifies you as an individual. This may include:
- Name
- Address
- Email address
- Phone number
- Business details
- Purchase or order history
We collect personal information in a number of ways, including:
- Directly from you via phone, email, website contact forms, or face-to-face interactions
- Through our website at www.tradietuff.com.au
- From publicly available sources
- Through third-party platforms and services that help us provide our products and services
We collect this information for the primary purpose of:
- Supplying products and services to you
- Processing and fulfilling orders
- Communicating with you
- Providing updates, promotional materials, and marketing communications (you can opt out at any time)
- We may also use your information for closely related secondary purposes that you would reasonably expect in the context of our business operations.
2. Sensitive Information
Sensitive information, as defined in the Privacy Act, includes details about your racial or ethnic origin, political opinions, religious beliefs, union membership, health information, and criminal history. Tradie Tuff does not collect sensitive information unless:
- It is required for a specific service and you have provided consent
- It is authorised or required by law
3. Third Parties
Where reasonable and practicable, we collect personal information directly from you. However, we may also receive information from third parties such as payment platforms, delivery services, or business partners. In these cases, we take reasonable steps to ensure you are aware that we have received this information.
4. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To third parties that assist in delivering our goods and services (e.g. couriers, payment processors)
- Where you provide consent
- Where required or authorised by law
5. Security of Personal Information
We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorised access or disclosure. Information is stored securely in both electronic and hard copy formats.
When your personal information is no longer required for its original purpose, we will take reasonable steps to destroy or permanently de-identify it. However, records such as customer invoices and order history may be retained for a minimum of 7 years in line with Australian regulatory requirements.
6. Access and Correction
You may request access to your personal information or ask us to correct it if it is inaccurate or out of date.
- Please contact us in writing to make such a request.
- We will not charge for access, but we may apply a small administrative fee if a copy of your personal information is requested.
- To protect your privacy, we may ask for identification before granting access to your personal information.
7. Keeping Your Information Up to Date
It is important that the personal information we hold is accurate and current. If you become aware that any information we hold is incorrect, please notify us as soon as possible so we can update our records.
8. Changes to This Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
9. Contact Us
If you have any questions, concerns or complaints regarding our handling of your personal information, please contact us:
Tradie Tuff Pty Ltd
Email: admin@tradietuff.com.au
Phone: 02 4706 8255
Website: www.tradietuff.com.au
Postal Address: 76 Regentville Road, Penrith NSW
We take all privacy complaints seriously and will respond as soon as reasonably practicable.